Learn about order processing, shipping cutoffs, tracking, carrier requirements, Route protection, and address changes before your order ships.
Orders with a subtotal over $300 before coupons, discounts, account credits, or other promotional adjustments may only be shipped using an available UPS shipping option.
The shipping requirement is determined using the pre-discount merchandise subtotal, not the final amount paid after discounts.
Here is what to expect from checkout through carrier pickup.
Your order enters processing after checkout and payment are completed successfully.
Orders are typically processed within 24 hours during regular business days.
A tracking email is sent to the email address entered at checkout once the shipping label is created.
Once accepted by the carrier, shipment movement and delivery timing are managed by the selected carrier.
A few details can make the difference between smooth sailing and a package-shaped headache.
Orders are typically processed within 24 hours on business days.
Weekends, holidays, high order volume, payment review, weather, or product availability may extend processing.
The regular shipping cutoff is 1:00 p.m. Eastern Time on business days.
Orders placed after the cutoff may be processed or tendered to the carrier on the next eligible business day.
Tracking information is emailed once the shipping label is created.
Please verify your email address at checkout and check your spam or junk folder if the tracking email is not visible in your inbox.
Swift shipments are generally sent without a signature requirement.
Customers should monitor tracking and arrange for prompt, secure retrieval after delivery.
Address change requests may be emailed to support@swiftpeptides.com .
Changes cannot be guaranteed after processing begins or once a shipping label has been created.
Delivery estimates may be affected by carrier delays, weather, holidays, service interruptions, address issues, or other events outside Swift’s direct control.
A shipping label being created does not necessarily mean the carrier has already scanned or accepted the package.
Route package protection is available during checkout to provide additional assistance for eligible packages that are lost, stolen, damaged, or significantly affected by carrier issues.
When Route protection is purchased and an eligible claim is approved, Route can assist with replacing the order when necessary.
Customers who choose not to purchase Route may have limited options when a package is delayed, lost, stolen, damaged, or marked delivered by the carrier.
Quick answers about processing, tracking, and delivery.
Orders are typically processed within 24 hours on business days. This is a typical processing timeframe, not a guaranteed delivery date.
The regular cutoff is 1:00 p.m. Eastern Time on business days. Orders placed after the cutoff may move into the next business day’s processing cycle.
Orders over $300 before discounts may only ship through available UPS services. Coupon codes and discounts do not reduce the subtotal used to determine this shipping requirement.
Tracking is emailed once your shipping label is created. Carrier scans may not appear immediately after the tracking number is generated.
Email support@swiftpeptides.com as soon as possible with your order number and correct shipping address.
Address changes cannot be guaranteed after processing has begun or a shipping label has been created.
Carrier scans and deliveries may be delayed by weather, holidays, network congestion, service interruptions, or other carrier-related issues.
Customers who purchased Route package protection should submit an eligible claim through Route. Route can assist with a replacement when an approved claim requires one.
No signature is generally required. Customers should monitor tracking closely and arrange for secure, prompt package retrieval after delivery.
Email Swift Support with your order number, the name used at checkout, and a clear description of the shipping question or requested address change.
Processing and delivery timeframes are estimates and are not guaranteed. Carrier delays, weather, holidays, service interruptions, address errors, payment review, order volume, and other circumstances may affect shipment timing. Orders over $300 before discounts must use an available UPS shipping option. Address changes cannot be guaranteed after processing begins. Route protection and claims are subject to Route’s eligibility requirements, terms, exclusions, and claim approval process.
