We’re Here to Help
If something is not right with your order, please contact us promptly. We will review the available order records, tracking information, photographs, packaging, and other relevant documentation to determine the appropriate resolution.
This Returns & Refunds Policy is incorporated into our Terms of Service. By placing an order, you agree to this policy and the related shipping, payment, account, promotion, and research-use terms.
Email support@swiftpeptides.com with your order number, a concise description of the issue, and clear photos when applicable.
Returns
Due to our quality-control standards and the fragile nature of research products, we do not accept returns after an order has shipped.
Once products leave our control, we cannot verify how they were stored, handled, opened, altered, transported, or otherwise maintained. For that reason, returned products cannot be restocked, resold, or placed back into inventory.
Do not mail or deliver products back to Swift without written instructions from our support team. Unauthorized returns may be refused, destroyed, or otherwise handled without a refund.
The no-return policy does not prevent you from reporting an item that arrived damaged, missing, or incorrect. Those concerns are reviewed under the order-issue process below.
Order Cancellations
Cancellation requests must be emailed to support@swiftpeptides.com before the order has shipped.
Orders may enter processing shortly after they are submitted. We will make a reasonable effort to stop an order that has not shipped, but sending a cancellation request does not guarantee that processing can be stopped.
An order cannot be canceled after it has shipped. A shipping label, tracking update, carrier acceptance scan, or other fulfillment record may be used to determine whether shipment has occurred.
Include the order number and clearly state that you are requesting cancellation.
Our team will determine whether the order can still be stopped before shipment.
If the order is successfully canceled before shipment, the amount paid for the canceled items will be returned to the original payment method.
Damaged, Missing, or Incorrect Orders
In the rare event that an order arrives with an item that is damaged, missing, or different from what was ordered, contact us promptly so that we can investigate.
Please include:
- Your full name and order number.
- A clear description of the issue.
- Photos of the shipping box, mailing label, packing materials, and all items received.
- Close-up photos showing any visible damage, leakage, broken seals, incorrect labels, or other concern.
- Any additional documentation reasonably requested during our review.
Please retain the shipping box, packaging, labels, and products until the review is complete. Discarding packaging or altering, opening, transferring, or otherwise changing an item may prevent us or the carrier from verifying the condition in which it arrived.
We may compare the claim against fulfillment records, product weights, photographs, inventory records, package dimensions, carrier records, and other available information. Approved resolutions may include replacement of the affected item, store credit, refund, or another reasonable remedy selected based on the circumstances and applicable law.
Lost, Stolen, Damaged, or Delayed Packages
Carrier delays, missed scans, weather events, holiday volume, address issues, theft, service interruptions, and other shipping events may occur after a package leaves our control.
When Route Was Purchased
Route package protection claims are handled under Route’s then-current terms, eligibility rules, exclusions, deadlines, and documentation requirements. Route determines whether a claim is approved and may arrange an eligible replacement or other available resolution.
When Route Was Declined
We will review available tracking and may assist with a carrier inquiry where possible, but replacement or reimbursement is not guaranteed for an uninsured package that is lost, stolen, damaged, delayed, misdelivered, or marked delivered.
Packages Marked Delivered
If tracking shows delivery but the package cannot be located, check the delivery area, household members, neighbors, parcel lockers, building staff, and any alternate delivery location. Contact the carrier promptly and submit a Route claim when protection was purchased.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address. Address-change requests must be submitted as soon as possible, but we cannot guarantee a change after processing begins or a label is created.
Orders delayed, returned, lost, or delivered incorrectly because of an address entered by the customer may not qualify for a refund or free replacement. Additional shipping charges may apply if a reshipment is approved.
For complete carrier and processing information, review our Shipping Information page.
Refunds
Refunds may be issued when an order is successfully canceled before shipment, when Swift cancels an order, when a duplicate charge is verified, or when another refund is specifically approved after review.
Approved refunds are generally returned to the original payment method. We cannot redirect a card refund to another card, bank account, person, or payment method unless required or permitted by the applicable payment provider.
Once a refund is submitted, the time required for it to appear is determined by the payment processor, issuing bank, and financial institution. Processing and posting times are outside Swift’s control.
Coupons, Rewards, and Store Credit
Refunds are based on the amount actually paid after coupons, discounts, promotional adjustments, rewards, credits, or other benefits. Used points, referral rewards, coupons, commissions, or promotional benefits may be reversed, forfeited, or restored in accordance with the applicable program rules.
Shipping Charges
Original shipping charges and upgraded shipping fees are generally non-refundable after shipment, except when required by law or expressly approved as part of a verified Swift fulfillment error.
Situations That Are Generally Non-Refundable
Unless required by applicable law or specifically approved by Swift after review, refunds or free replacements are generally not available for:
- A change of mind after an order has shipped.
- Products that are no longer wanted, needed, or suitable for the customer’s planned research.
- Products returned without written authorization.
- Products that have been opened, punctured, reconstituted, transferred, altered, relabeled, mishandled, improperly stored, or used.
- Concerns first reported after relevant packaging or evidence has been discarded.
- Incorrect, incomplete, or undeliverable addresses supplied by the customer.
- Refused, abandoned, unclaimed, or returned-to-sender packages.
- Carrier delays or missed delivery estimates.
- Packages marked delivered, lost, stolen, or damaged when Route protection was declined, subject to applicable law.
- Orders or products associated with prohibited use, account misuse, fraud, promotion abuse, unauthorized resale, or violation of the Terms of Service.
- Minor cosmetic differences in packaging, boxes, labels, caps, or presentation that do not affect the identity of the ordered item.
Payment Disputes and Chargebacks
Please contact us before initiating a chargeback, bank dispute, or payment reversal. Most order concerns can be reviewed more quickly when our support team has the order number and relevant documentation.
Contacting Swift first does not waive any non-waivable legal rights. However, fraudulent, abusive, duplicative, or bad-faith disputes may result in account suspension, cancellation of pending orders, refusal of future service, reversal of rewards or affiliate commissions, and pursuit of remedies available under applicable law.
Charges may appear on a financial statement using the descriptor disclosed at checkout, including “Swift Sales” or another descriptor used by our authorized payment processor.
How to Contact Support
Email support@swiftpeptides.com for help with a cancellation, damaged item, missing item, incorrect item, refund, delivery issue, or payment concern.
Include your order number and all relevant documentation in the first message whenever possible. This helps us review the issue without unnecessary back-and-forth.