Frequently Asked Questions

Swift Peptides uses a secure member-only catalog. Creating an account allows customers to access available research materials, view pricing, manage orders, access rewards, and update account information.

Visit the My Account page and complete the registration form. You must provide a valid email address and confirm that you are at least 18 years old.

Visit the password reset page and enter the email address associated with your account. A password-reset link will be sent to you.

After logging in, members should be directed to the Swift Member Home page. If the page does not load correctly, refresh your browser, clear your browser cache, or log out and log back in.

All products sold by Swift Peptides are intended strictly for laboratory research use only.

They are not intended for human or animal consumption, diagnostic use, medical use, therapeutic application, or household use.

Available testing documentation may include third-party analytical reports such as HPLC purity testing and heavy-metal testing.

Documentation availability may vary by product or batch.

Available Certificates of Analysis can be viewed on the COA page.

Customers should verify that the batch or product information on the available document corresponds with the material received.

Some research materials are supplied in small measured quantities and may be lyophilized into a thin layer, residue, or compact material inside the vial.

The visual amount inside the vial does not necessarily reflect the labeled quantity. Do not open the vial or remove the stopper to inspect the contents.

Contact support before opening, altering, or disposing of the product or packaging.

Please include:

• Your order number
• The product name
• A clear description of the concern
• Clear photos of the vial, label, packaging, and shipping materials

Opening the vial, removing the stopper, adding liquid, or otherwise altering the product may prevent Swift Peptides from verifying the reported issue.

No. Swift Peptides does not provide instructions for personal use, administration, dosing, reconstitution, or treatment.

Customers are responsible for ensuring that all products are handled only by qualified individuals in an appropriate laboratory research setting.

Log in to your account, open the Research Catalog, select the materials you need, and proceed through checkout.

No. An active customer account is required to access the catalog and place an order.

Log in and visit Member Home or the Orders section of My Account.

Your recent orders, order status, totals, and available order details will appear there.

Contact support as soon as possible.

Orders may begin processing quickly, so changes or cancellations cannot be guaranteed after an order has been submitted.

Swift Peptides operates through Swift Sales, LLC. Depending on the payment processor, the charge on your bank or card statement may appear as “Swift Sales.”

Unless an offer specifically states otherwise, coupon codes and promotions cannot be combined.

Only one qualifying promotion may be applied to an order.

A coupon may not apply when:

• The promotion has expired
• The product is excluded
• The minimum purchase requirement has not been met
• Another coupon is already applied
• The coupon is limited to specific customers or uses
• The order does not otherwise meet the promotion terms

Review the offer details or contact support for assistance.

Processing time depends on order volume, payment confirmation, product availability, and the shipping service selected.

Tracking information is sent after the shipping label is created.

Orders requiring overnight shipping should generally be completed before 1:00 p.m. Eastern Time.

Orders placed after the cutoff may be processed on the next eligible business day. Carrier schedules, weekends, holidays, and order volume may affect delivery timing.

The selected shipping service reflects the carrier service purchased, but carrier delays can still occur.

Swift Peptides cannot guarantee a carrier’s delivery time after a package has been accepted into the carrier’s network.

Tracking scans may be delayed during weekends, holidays, severe weather, periods of high carrier volume, or transfers between carrier facilities.

A pause in tracking does not necessarily mean the package has been lost.

First check:

• Around the delivery location
• With other household members
• With neighbors
• With a front desk, mailroom, or package room
• Any delivery photo or carrier notes

If the package still cannot be located, contact the carrier and Swift Peptides support promptly.

Orders above certain values may require a signature at delivery.

Signature requirements help protect high-value shipments and reduce the risk of loss or theft.

Contact support immediately.

Shipping-address changes cannot be guaranteed once processing has begun or a shipping label has been created.

Customers are responsible for entering a complete and accurate shipping address during checkout.

Tracking information is sent to the email address entered on the order.

It may also appear within the order details section of your Swift account. Please check spam or junk folders if you do not see the email.

Due to the nature of the products, storage requirements, handling concerns, and chain-of-custody limitations, returns may be restricted.

Review the Returns and Refunds page for the full policy.

Contact support promptly and retain all products, vials, boxes, inserts, labels, and shipping materials.

Send clear photos showing:

• The exterior shipping package
• The internal packaging
• The damaged item
• The product label
• Any visible leakage or breakage

Do not discard the materials until the support team has completed its review.

Check all packaging carefully before contacting support, including inserts, padding, small boxes, and sealed sections of the shipment.

If an item still appears to be missing, contact support with your order number and photos of everything received.

Contact support with your name, order number, correct email address, and any other information needed to verify the order.

Once verified, available order and tracking information may be resent to the corrected address.

Review times vary based on the type of issue and the information provided.

Providing complete photos, order information, and a clear explanation helps the support team review the concern more efficiently.

Eligible customers earn one point for every dollar spent on qualifying purchases.

• $1 spent equals 1 point
• 1,000 points may be redeemed for a $100 account credit
• Eligible referrals may earn 250 points

Program terms, exclusions, and reward values may be updated.

Log in and visit the Points & Rewards section within My Account.

Some products, promotions, discounted orders, affiliate purchases, or other transactions may be excluded from earning points.

The applicable points will be shown within the customer’s rewards account.

Eligible customers can access their referral information through the Points & Rewards section.

Referral points are generally issued after the referred customer completes a qualifying purchase and the order satisfies the program requirements.

Affiliate purchases, commissions, codes, and customer loyalty rewards may be subject to separate rules and exclusions.

Refer to the applicable affiliate and rewards terms for current details.

Approved affiliates receive a customer-facing discount code.

Qualifying purchases made through that code may earn the affiliate a commission under the current affiliate terms.

Approved affiliates generally earn 10% commission on qualifying customer sales associated with their active affiliate code.

Standard affiliate customer codes generally provide 25% off eligible purchases, subject to exclusions and current program terms.

Eligible active affiliates may request a separate personal-use-only code for their own purchases.

The personal-use code must not be shared with customers or posted publicly.

Visit the Affiliate Program page and submit the requested information.

Submitting an application does not guarantee approval.

Email support@swiftpeptides.com.

Include your order number whenever contacting support about an existing purchase.

For faster assistance, include:

• Your full name
• Order number
• Email address used at checkout
• A clear explanation of the issue
• Relevant photos or screenshots
• The resolution or assistance you are requesting

Support messages are reviewed as promptly as possible.

Response times may be longer during weekends, holidays, sales, launches, or periods of unusually high order volume.

Sending multiple messages about the same issue may delay the review process.